1. OTP Verification and Inspection Upon Delivery

a. OTP Verification: Upon delivery, the courier will request a One-Time Password (OTP) sent to your registered mobile number.
b. Product Inspection Before OTP: Customers must inspect the package and product carefully before providing the OTP. We strongly advise recording a 360-degree unboxing video while opening the package. Ensure that the product is not damaged, tampered with, or compromised.
c. Checking Quantity: Customers should open the product box to verify that the correct quantity of items has been delivered as per their order.
d. If Package is Compromised: If the package appears damaged, tampered with, or otherwise compromised, the Customer must either:
i. Reject the delivery; or
ii. Accept the delivery only after providing a Negative Proof of Delivery (POD) and photographing the same as proof. Negative POD remarks must be clearly written and shared with the courier.

2. Accepted Deliveries with Partial/Damaged/Tampered Orders

If the Customer accepts a delivery that is partial, damaged, tampered, or compromised in any way, they must provide:
i. A Negative POD Image; and
ii. A 360-degree Unboxing Video showing the clear shipping label, outer packaging, and inner contents.

3. Rejection or Negative POD

a. Rejected Delivery or Negative POD Provided:
i. If the Customer rejects the delivery or submits a negative POD, the Company will arrange to reship any missing items from the original order, provided the claims are found valid.
ii. Important: No refunds will be issued for the partial, damaged, tampered, or compromised items originally shipped. The decision to accept or reject claims rests solely with the Company.

4. Products Accepted without Negative POD and Unboxing Video

a. If the Customer accepts a delivery without providing a negative POD and does not submit a 360-degree unboxing video, the Company will not be liable for any returns or refunds.

5. Timely Submission of Complaints

a. Complaints must be submitted by emailing youkaysocials@gmail.com within 48 hours of delivery.
b. The Company is not responsible for any damage occurring after delivery or not clearly visible in the unboxing video.

6. Signature and Alternative Signatories

a. All orders require a signature upon delivery.
b. If someone else (family member, colleague, or neighbour) signs for the delivery, the Company is not responsible for items accepted by the alternate recipient—unless a valid unboxing video is provided in case of any damage.

7. Shipping and Handling Fees

a. Shipping and handling rates vary depending on product type, packaging, size, and destination. Charges will be displayed at checkout before payment is completed.

8. Important Information Regarding Refunds

a. Refunds for Returns: Refunds will only be processed after the damaged or rejected item has been returned to our warehouse and inspected.

b. Dispute Resolution: In cases of conflict between the Customer’s claim and the shipping partner’s records, refunds will only be issued once the shipping partner formally acknowledges and accepts the claim.